Our Clients Speak Out!
They say it best!
From communities like Port Royal to Island Walk...from Pelican Bay to Marbella Lakes...and so many other communities in between....with clients all over the United States, Canada, Germany, England, Scotland and even Norway!....they love our home watch, handyman and concierge services and like telling us why! Also, check us out on Angie's List.
Hi Diane - I just want to touch base with you on things while I can remember what is
going on. We actually have another house at a lake resort in xxxxxx, Iowa, and
it is very difficult to keep all three houses running in great shape! That is
why I appreciate you and Jack so very much! I think you are the BEST! And you
and Jack are both so positive and friendly. We are so happy you are helping us
out. We absolutely could not do it without you. Thank you for all you do!
Thanks for all you have done to bring us peace of mind regarding our 'away home' in Marbella Lakes. We can't believe this is our 5th year! We appreciate your great service.
S & BK
Diane and Jack,
Though you do your job, please know that for us you do so much more...you allow our family to savor Naples, to create memories, to be with our loved ones and to cherish every moment we spend in our home. You are truly remarkable in all the special ways you care for us and our home. Thank you so very much!
M & ND
Jack and Diane,
Thanks for this informative newsletter. You are the best home watch company in Naples, hands down! Also, we are going to buy all our batteries from you because you have the best price in town, lol. Thanks for all your excellent service this past year. We sincerely appreciate your work!
so very much. It's good to know that you are looking out for us. We
had so many issues with other home watch services that were less than shall we
say attentive to the condo and then we found Cottage to Castle. From the
beginning you guys have been wonderful. You've always been so great with
everything and helping out with my brother when he was there last winter. We
will definitely be there in February and can't wait to enjoy it ourselves.
We have been in Naples for 23 years. Originally, we closed
and opened the house on our own and had it checked by a neighbor. It was so
stressful to have to make a flight in the early morning and get the place
ready. Since finding Diane and Jack we enjoy our stay so much- they helped me
find a great contractor, have been prompt with updates and emails, and the
opening and closing has been awesome. What they gave me is peace of mind and
knowing I have a friend to make sure all is well and I will know if there is a
M & SF
(We) arrived yesterday to find our house in great
shape, thanks to your excellent care. When we walked through the door it
was a huge relief to have everything working in tiptop condition. We kind
of expected it to be in great shape because you have been on top of
everything all year long but never-the-less after three days of
driving we breathed a huge sigh of relief when we saw everything so well
kept. Thanks very much for your diligence, honesty, and professionalism.
Really, you're the best!!
I just want to tell you about my experiences with both
Diane and Jack at Cottage to Castle Home watch.
I live in upstate NY and am in Naples about 5 months a
year. Diane and Jack have always stepped
up to help me out. Sometimes it was to
go and check something (like the water shut off) or waiting for the
plumber. They also anticipate problems
so that do not become huge issues. I had
an unexpected issue with some mold and Diane sent Jack to Lowe’s to pick up
some dampness remover as we were speaking on the phone. I also had some work done by Lowe’s and they
were always available to let the workmen in.
Jack has done some “handyman” jobs for me…installed new toilets.
I have depended on Diane and Jack for over a year now and
they have really been helpful and reliable!!!!!!!!!!!!!!!!!!!! When I am ready to come to Naples they
always turn up my air, set the ice maker to make ice and will stock the
refrigerator, if I want.
I don’t think you will be unhappy with Diane and Jack as
your home watch people!!
wonder if you ever sleep! You are always so prompt at answering my emails. I
just want you to know how much I appreciate that! No wonder you guys have won
awards for being the best Home Watch service in Naples.!! I can't believe how
lucky we were to have found you and Jack before you were no longer
taking new clients!!
Please accept the enclosed as a long overdue gift for your professional and dependable service. We particularly appreciate your time and effort in opening/closing our condo with very little notice. Good service is not always available-but it sure is this time, thanks to you!
T & MM
We arrived very late Friday evening after a
delayed flight. It was great to arrive at the house so perfectly prepared. A
million thanks to you and Jack, we know we've made the right choice!. We are
This is just a small token of appreciation for all you have done & continue to do for me. I feel so fortunate to have you and Jack watching over everything. You provide more than I ever dreamed possible!
Many thanks to both of you for ensuring that our place is watched over so thoroughly. Finding someone who is dependable and trustworthy is not always easy especially when you reside in a different state. We are so fortunate to have both of those qualities (and more!) in you and Jack!! No wonder you're getting prestigious recognition in the area and your business is growing!
Hi Diane, Thanks so much for your update on our home, and
for all of the detailed updates on the path of the storm etc.
We really really appreciated staying informed and a part
of what is happening there in Naples because Naples is our second home and we
care a lot about what happens there.
We are relieved and thankful that Naples has been saved
Thanks again for all your attention and care!
M & M
thanks to you and Jack for keeping us updated as to the cabinets, water shut
off and furniture delivery. The plumbing and pantry look great. Also, thank you
for recognizing and remedying the issue with the tree branch and the cable!
done nothing but reinforce our opinion that you were the right choice to take
care of the house. Thanks again for being so thorough and communicative. Please
tell Jack that we said 'thank you' for his hard work also.
It is hard to believe but we are approaching our 1 year
anniversary of owning our condo in Naples. Time really does fly.
Pam and I want to express our thanks to you and your
great service. Cottage to Castle is a company focused on service and pleasing
customers. You are more than just dependable, you take a proactive approach to
your customers (remember the smoke alarm battery you replaced!).
Hiring Cottage to
Castle to care for our investment was
the best decision we made to assure our peace of mind and comfort that things
in Florida are in good hands.
Thanks again for your thoughtful service.
St. Charles, IL
We want to thank you for all that you do to make our visit stress free with everything in good order and ready for our arrival.
The thorough and reliable care that you provide our Florida home is appreciated beyond measure! Boy, did we get LUCKY when we googled 'homewatch' and found YOU!! :)
S & K
were very pleased to recommend you and your services because you guys are
A & P
yesterday in one piece! The place looks great....what a difference from
the last home watch company!
totally appreciate your honestly about the home projects. You have always
told us you would open about what you can and cannot do. I just thought I
would like to ask you first since you have done such an outstanding job with
all the things at our house so far. We love everything you are doing. And
if we can give you the business we would love to do that!! :)
J & NM
Having your service gives me a
tremendous piece of mind that my home away from home is being looked after. Please do not hesitate to use me as
a Ref for any of your new customers if you desire.
Diane and Jack have been a blessing to us. We
have full confidence that they will take good care of our home. Diane is
professional and rock solid reliable. She is thorough with her inspections, and
alerts us when anything has happened. Thanks so much for all your hard work and
Alan and Denise M
you for so ably looking after our house, and thank
you once again for your excellent service. I am sure we will speak with you
when we arrive and of course we will use you again next Summer."
"Wanted to take some time and send you both our thank
you for taking such good care of our home. We can
honestly tell you this was the first time we have come here and the house was
wonderful to walk into. It's a pleasure
arriving here now, whereas before, all we saw was work when we first walked
Thank you again."
"I was so against having 'strangers' checking out our home but my husband insisted, and now I don't know what I'd do without Diane and Jack! On their second visit they discovered a problem that saved us more than 2 years worth of their weekly home visits!"
"These people are the best. They show up on time, let me know what's going on, even if nothing is, and are honest and trustworthy. That means a lot. I have a nice condo and a pricey car and I entrust both to them."
"Thank you again to both of you for your attention to
detail. Peace of mind is priceless when its long distance like this."
Cottage to Castle Home Watch, LLC
6017 Pine Ridge Road #217
Naples, FL 34119